CRM Coordinator ~ LEGCA32293

Synopsis

Our client, a leading international law firm is looking for a CRM Coordinator with extensive experience in a law firm or a professional services company to join their firm.


Minimum Requirements

Requirements/Experience:

3-5 years’ experience as a CRM controller/ specialist
Diploma or degree in Marketing or related field degree is required or a technical, digital
qualification
In-depth knowledge of, and experience with a CRM database/s is essential
Previous exposure to web management and social media packages will be advantages
Project management, system design & implementation or related business experience is
essential
POPI experience would be highly advantageous
Entirely proficient in Microsoft Office
Experience at a law firm or professional service is advantageous
Flexibility to attend to phone calls after hours.


Role Description

Job Description, but not limited to:

 Participate in the improvement of our CRM database
 Understanding the clients SLA and business rules and ownership of any changes to these and support our top client
 Understand client needs and use data to assist with profiling the services of the Firm to meet the clients’ needs in a strategic manner
 Reviewing the firm’s top clients to ensure company personnel and contact information is accurate
 Assist in developing and enforcing standards and procedures to ensure superior data quality
 Ensure all client data adheres to POPI specifications
 Ensure internal stakeholder satisfaction at all times
 Plan and maintain an annual schedule to update and add contact details of key clients
 Verify and update existing, new and alumni clients’ contact details on an ongoing basis
 Compile client lists based on requirements including the extraction of relevant information
 Compile client reports based on requirements including the extraction of relevant information
 Establish relationships with internal stakeholders
 Establish and maintain relationships with CRM service providers
 Stay up to date on latest functionality of CRM database.

(Full spec will be provided to shortlisted candidates).


City: Sandton

Salary: TBD

Duration: Permanent